Refund policy

 

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact our customer support, support@fairymermaids.com within 30 days of receiving your order. 

Eligible Returns:

• Products with manufacturing defects or damage.

Non-Eligible Returns:

• Incorrect size or color choice.
• Items that have been worn, washed, or damaged by the customer.
• Personalized or customized items.
• All book sales are final. 

Return Process:

1. Contact our customer support to initiate a return.
2. Provide order number, photos of the defective item, and a brief description of the issue.
3. If approved, we will provide you with a return shipping label.
4. Once the returned item is received and inspected, we will process a refund or replacement.

Refunds:

• Refunds will be processed to the original payment method within 7 business days of receiving the returned item.
• Shipping charges are non-refundable unless the return is due to our error.

Important Notes:

• Please allow 7 business days for order processing and shipping.
• We are not responsible for lost or stolen packages.

By placing an order, you agree to these terms and conditions.